Customer Care

Contact Us

Send mail to:
Bidwell Botanicals
PO Box 2776
Cumming, GA 30028-6509

Toll Free Phone: 888.360.3398
Local Phone: 678.373.4977

If you have questions regarding an order or need information on our products or services, please call Monday -Friday 9am - 5pm EDT, or email us at:


Privacy Policy

Your privacy is important to us at Bidwell Botanicals. You have our assurance that we will not sell, trade or otherwise share any of your personal information with any outside sources. You may receive information regarding sales and new product information joining our mailing list (see left of page) you will receive automatic updates and discounts available only to registered members.

Credit Card Orders

All transactions are secure and encrypted and we don't store any of your payment information. We accept all major credit cards - Visa, MasterCard, American Express and Discover. You may also use Paypal, Apple Pay and Shopify Pay.

Pay by Check

If you wish to pay by check or money order, please select that payment option in the shopping cart. Shortly after the order has been placed, you will receive a confirmation e-mail. Please print that e-mail and send it along with your check or money order to: 

Bidwell Botanicals
PO Box 2776
Cumming, GA 30028-6509

Make checks and money orders payable to "Bidwell Botanicals". Your order will be shipped as soon as your payment clears our bank.


Standard USPS shipping is free for all retail orders totaling $75.00 US or more after discount codes and before shipping charges are applied, within the domestic United States. If we receive an online order through our shopping cart system that has erroneously awarded the free shipping your order will be adjusted before you are charged.

All US orders under $75.00 will be shipped with a flat rate fee of $7.95. Orders will be shipped with insurance and tracking.

Orders are typically processed within 48 hours if all items are in stock. Shipping typically takes 2 to 3 business days after processing. If you have any questions regarding our current shipping times, please call us at 888-360-3398.

If you are having your order shipped to a PO Box it will be sent via USPS. All orders shipped outside of the Continental States will be shipped USPS or FedEx International Economy, and additional shipping charges will be incurred and confirmed upon return email. The method of shipping will be at our discretion unless otherwise stated. All VAT / import fees are the responsibility of the receiver. Please note that we CAN NOT ship via UPS or FedEx to PO Boxes.

Expedited shipping is available for an additional price for in-stock items. Please verify product availability and shipping charges to your location via phone at 888-360-3398 or via email at This must be done prior to order processing!

In an effort to reduce the amount of waste generated, we recycle the packaging materials we receive whenever possible.

Return Policy

We offer a 30 day (from the date of receipt) money back guarantee to retail customers that are not satisfied with our products for any reason. Please contact us at 888.360.3398 or email to for a return authorization number. You may then return the unused portion for a full refund, store credit, (excluding shipping and handling charges) or for replacement. It would be most helpful if you could give us a brief explanation of why you are returning the item(s). If you purchase the items from one of our retail partners, please follow their return policies.

If you receive damaged items, please notify us of the condition of the package and/or items upon receipt so that we may provide you with instructions for replacement of the order. You can call toll free: 888-360-3398, or email at Damaged goods will be replaced at no cost to you.

Discounts and Sales Policy

We offer our customers special discounts and sales on a continuing basis. Please note that discount codes are only applied to regularly priced merchandise unless otherwise stated. You can only use one discount code per order.

Do You Offer Free Product Samples?

We include a free product sample in every retail order. Samples are our choice.


Our products are made to be mild, but we do not make any medicinal claims. Information on our web site or catalogs should not be construed as medical advice. If you have a serious medical condition, please consult with your physician before using any of our products. All of our products should be used with the same caution as any other body product that you use. There is always a possibility that you might have an allergic reaction to an ingredient used in our products. If you experience any discomfort or undue irritation when using any of our products, discontinue use and consult your physician.

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